Return & Exchange Policy

At GLORY, your satisfaction is our priority. We offer a clear and fair policy to ensure you are completely confident in your purchase:

Instant Return (Open-Box): You have the right to inspect your order upon arrival in the presence of the courier. If it does not meet your expectations, you can return it instantly on the spot and pay only the standard delivery fee.
30-Day Window: If you have already received and paid for your order, you may request a return or exchange within 30 days from the delivery date.
Condition Requirements: Items must be unworn, unwashed, and in their pristine original condition. All original tags, labels, barcodes, and packaging must be completely intact.
Hygiene Exceptions: We cannot accept returns of items that directly touch the skin (e.g., socks, sports bags, masks, arm sleeves) for personal and hygienic reasons, unless a manufacturing defect is confirmed.

We have simplified our process—no lengthy return forms are required:

Contact Support: To request a return or exchange, simply reach out directly via our official WhatsApp or social media channels with your order number and item details.
Courier Pickup: Once your request is confirmed, we will schedule a courier to pick up your item within 1 to 6 business days, depending on your governorate location.

Standard Returns/Exchanges: If you are returning or exchanging an item due to sizing, fit, or personal preference, you will be responsible for the courier shipping fees.
Defective/Incorrect Items: In the rare event that you receive a defective item or an incorrect order, GLORY covers 100% of all return and replacement shipping costs.
Refund Methods: Cash refunds are unavailable. Online payments are refunded to the original card, while Cash on Delivery payments are refunded via bank transfer or mobile/bank wallet under the customer's name.
Processing Time: Approved refunds are processed within up to 14 business days after we receive, inspect, and approve the returned item.

90-Day Warranty: Every GLORY piece is backed by our 90-day warranty against manufacturing defects. If you notice any material or stitching flaw within 90 days of normal wear, contact us for a complimentary repair, replacement, or full refund.
Pre-Shipment Quality Check: We perform a rigorous warehouse quality inspection before shipping. If an item fails inspection and cannot be shipped, we reserve the right to cancel the item, notify you, and refund any prepaid amounts.